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Which airlines damage the most wheelchairs? New rules mean you can find out

The first federally mandated reports are out showing how many mobility devices get damaged by airlines, and the data paint a disturbing picture. Consumer reports show that the 12 largest airlines mishandled about 2% of all devices on planes in December and January.

Although the number of chairs calculated in the reports may seem insignificant, consider the effect: From Dec. 4-31, air carriers handled more than 32,000 devices — and lost or damaged 701 of them, according to the reports. Put another way, during one of the most important travel months of the year, the wheelchairs or scooters of an average 26 people a day were broken or got lost.

A wheelchair is pictured, located next to a luggage conveyor belt.


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